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We live in a world where the answers to our questions are only a Google search away, so it will come as no surprise to you that your clients are asking Google for all their lash extension answers- how long do they last? What is the maintenance regime? Do they hurt? Who should I go to?

To make it in the Top 10 Lash Artist List 2020, you need to know your business when asked, and know it well. Things that influence us to make a decision about which lash artist to go to is how knowledgeable they seem - this can come down to how many valuable courses they have taken, how informed they are about the products that they are using, or even how well they answer the questions we haven’t even asked yet! Adding a little bit of information to your website or social media feeds can really help to showcase just how knowledgeable you are! Trust me, it will go a long way! Use the following FAQ in your social feeds and websites.


The majority of eyelash extensions on the market today are made from a synthetic fibre called PB which is a type of plastic that is typically used in wiring. This makes it perfect for lashes as it is heat resistant, water resistant, holds its shape, and is mouldable to different lengths, thicknesses and curls.

You might have noticed that SO MANY lash brands have two main ‘types’ of lashes - Mink and Silk, why? Back in the early days of eyelash extensions, this is what lashes were made from! Why did we ditch these? 

Cruelty to animals became something that was shunned by beauty suppliers, consumers and professionals YEARS ago!

PBT is hypoallergenic, meaning no one is allergic to it. People can very easily be allergic to natural substances so not only do you have to consider that a client may be allergic to glue, but you also need to factor in that they might be allergic to the lashes too. Fur and silk don’t arrive in neatly packed boxes of measure lengths, curls and thicknesses. 

These days, we might refer to our lashes and Mink and Silk, but only to signify that there is a difference in appearance or texture. For me, Mink is shiny, Silk is matte. 


Generally speaking, semi-permanent lashes can last for 4 - 6 weeks, but we always suggest that a client comes in for an infill at around 3 weeks to keep their lashes looking fresh and full. Due to our natural hair growth cycle, lashes can begin to grow out and fall out after approximately 90 days.


An infill is your ‘in-between’ appointment. You’ve had a full set, and 3 weeks later you’ve shed some of your natural lashes, so they’re looking more sparse. An infill simply attached new extensions to the new lashes that have grown where the old ones fell out. It keeps your lashes full and fresh!


Yes! And moreover you SHOULD! Not washing your lashes can result in some really icky things happening to your lashes - eyelashes are designed to keep dirt and sweat out of our eyes, so not washing them leads to a residue build up, which is not only super gross for your lash artist but can lead to little bugs taking up residence in your lash line and causing all sorts of skin diseases, blepheritus, flaky lids etc. Wash with an oil free lash cleanser such as our organic PureLash Cleansing Foam.

Consider too, that the cleaner your lashes are when you arrive at your appointment, the more time your lash artist can spend giving you the best lashes ever, instead of cleaning all the sebum and makeup residue off of them.


Classic lashes, or single eyelash extensions are one extension per natural lash. They typically give more of a mascara type effect but can be more dramatic, depending on the lashes being used. Why are they called Classic? Because they were first. 

Russian Volume lashes are fans of single lashes which are much thinner and lighter than their classic sisters. Fans ranging from 2D (two extensions) up to 20D (20 extensions in one fluffy fan!) can be applied to each individual lash, depending on the desired look. The size of the fan will depend on the thickness of the extensions, and fans in any given thickness will only be created in a size that the clients’ natural lashes can handle. Russian Volume is characterized by the very even top line of the lashes, and are very neat in their appearance. You may have also heard of Hollywood Volume, which is characterized by a more wispy finish - think Kim K or Kylie Jenner. Russian Volume is the more widely known term, simply because the technique was developed in Russia and for a time was only offered, taught and practiced there and in the closely surrounding countries.

Hybrid lashes are a combination of Volume and Classic. 

Express lashes or party lashes are a completely different ball game - they are applied to lashes without isolating the natural lashes and are usually heavier than your average fan/classic lash. Yes, they might be faster but my goodness, if you ask any lash tech about the damage they can cause, you will see their soul leap out of their body for a moment whilst they relive the horror of fixing a set of express lashes that weren’t removed in time, or had far too much glue applied. Please just don’t do it to yourself.


Not if they’re applied correctly! I have clients coming to me since 2008 without giving their lashes a "break". If you haven’t had lashes before, an appointment from start to finish will look like this:

  • Consultation to find out what kind of look you want

  • Cleansing the lashes and surrounding eye area to ensure the lashes are free from dirt, makeup, oils etc

  • Isolating one natural lash at a time and applying one extension/fan to it

  • Giving the lashes a mini spa with a little rosewater hydrating mist in a nanomister 

After the treatment, there should be no pain or discomfort as lashes have been isolated prior to application, so none should be stuck together - if you do have a sticky, it will feel a bit like your eyelid is being pinched. 


The Extensions themselves? No. As covered above, they are made from a synthetic fibre which is hypoallergenic. You can definitely be allergic to the glue though, which is why a Patch Test is widely recommended.


Lash removal is easy peasy, but you MUST go back to your artist to remove them, you simply should not do it at home. Eyelash extension adhesive is so much stronger than your own natural lash root, so if you pull or tug your own lash will give way before the adhesive does. Ouch! It will also not be broken down by oils or anything you have lying around at home that should ever be near your eyes!

Can oils lead to poor retention? Yes - they can get between the glue bond and the hair and cause the extension to slide off - this will not work for all of your extensions and the oil will not break the glue down. You need to go and have them professionally removed with a debonder. This will break down the glue cleanly and will have your lashes all clean and naked in as little as 5 minutes.


This is a tricky one, as eyelash extensions treatments are priced so wildly differently from one area to the next - if you get your lashes done in a city centre, it will be more expensive than in the suburbs. This is not because city slickers can afford it more, or because the technicians there have ideas above their station, but because when your technician is factoring in everything as they are pricing their treatments, they are considering:

The cost of materials

Their rent and bills

The time they spend on the treatment 

Their level of skill 

If your lash artist has been lashing for only a few months, they are very educated, but they don’t have as large a portfolio in experience! They may be offering an introductory discount so if their prices are lower than others, by all means give them a chance, but be aware that their prices may change.

On the other hand, if a lash artist has been lashing for 6 years+, has attended multiple courses during their career and has been to competitions and won, they are likely to charge a bit more, after all, they’ve put lots of time, energy, money and commitment into their craft! 

The best thing to do is to look up lash artists in your area, check out their lash photos on their website/social media and read some reviews. 

I hope this shed some light on some of the questions your clients ask behind the scenes - these answers are all written to the client in an informal easy to understand manner - feel free to memorize some of them for future use and even add them to your own websites.

Do you have any other frequently asked question?

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