SHIPPING & RETURNS
Shipping Policy
Return & Exchange Policy
Online orders at Sabine G may be placed 24 hours a day, every day of the week. Orders placed and proof of payment sent to sabineg@sabinegholistics.com before 10am on a weekday will be processed and dispatched in the morning. Orders placed and proof of payment sent through between 10am-2pm will be dispatched in the afternoon. If orders are placed and paid for over a weekend or a South African national public holiday, then the order will be processed and dispatched the following business day. Depending on your location, please allow 24 hours to 48 hours for delivery after your order has been dispatched, this applies to customers who are based in the main city centers, those who are based in the outlying areas, please allow an extra 24 hours to 36 hours for the delivery to be made. Please note that deliveries will only be made on a business day. Once orders have been dispatched, our customers will receive a personal email with a waybill number in order to track and trace the delivery of the order. We strive to process and dispatch all orders within 24 hours and we aim to respond to our customers inquiries as soon as possible.
Overnight shipping option (for outside of Cape Town): customers who choose the overnight shipping option and reside outside of Cape Town will receive their orders on the next business day. This applies to major city areas only. Customers who are located in the outlying areas, which are outside of the major city areas, please allow an additional 1-2 business days for your parcel to be delivered to you. Please note that our courier service company does not deliver over the weekends, therefore if the customer makes an order and chooses the overnight shipping option on a Friday or any day before a public holiday, the parcel will arrive at the depot the following day, however the delivery can only take place on the following business day.
Sabine G Holistics does not take any responsibilities regarding urgent deliveries, all orders will be shipped out based on the chosen courier method of the customer. Once the order has been dispatched, the tracking number and the method of tracking the parcel is emailed to the customer in the “Completed Order” email. All customers are referred to the Courier Guy’s website as given in the email to track the parcel.
Full refund within 7 days of delivery of physical products except manuals. After 7 days we will not accept refunds or exchanges. All skin products MUST be unopened and in its original packaging. If you are looking to refund or exchange your product, please contact us so that we can confirm a time and date for the collection of the products in order for it to be returned to us. Once we receive the returned plant-based natural skincare products, we will examine the products first to ensure that the products are unused and in its original packaging before a refund or an exchange it carried out. Sabine G Holistics strive to deliver the best products to you free of any defects, all products will be examined before being shipped to our customers but should you notice a defect in the products, please contact us.
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All exchanges without defects are at the cost of the customer for shipping. We charge standard shipping rates for collection and standard shipping rates for delivery of the exchanged products. Should the customer want to use his or her own courier service, please let us know in advance. We urge our customers to please understand that we are a small business, costs of shipping for exchanges and refunds without defects to the products cannot be absorbed by Sabine G Holistics. Please bear in mind that when you request for exchanges and refunds to non-defected products, the costs of loss of sale of that product will have to be absorbed by us, because most often than not we will not be able to re-sell the products you have returned.
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For hygiene purposes, STRICTLY no refund, return and exchanges for disposable products.